LUCCHE Returns & Refund Policy
Effective Date: 01.01.2026
At LUCCHE, we create fine solid gold and sterling silver jewellery, often made-to-order. Please review our return policy carefully before purchasing.
🇪🇺 European Union Customers
Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise your right of withdrawal:
You must return the item within 14 days after notifying us.
Return Conditions
Returned items must be:
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Unworn
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Undamaged
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In original packaging
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With proof of purchase
Return shipping costs are the customer’s responsibility unless the item is defective.
Refunds are processed within 14 days after we receive the returned goods.
Original shipping fees are non-refundable.
❗ Exception – Personalized Jewellery (EU Law Article 16(c))
The right of withdrawal does NOT apply to:
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Engraved jewellery
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Custom initial pendants
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Made-to-order pieces
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Any personalized item
These items are non-refundable unless defective.
This is legally compliant with EU Consumer Rights Directive.
🇬🇧 United Kingdom Customers
Under the UK Consumer Contracts Regulations 2013, you have 14 days to cancel your order after receiving it.
Personalized or custom-made jewellery is exempt from cancellation rights.
Return shipping is the buyer’s responsibility unless the item is faulty.
🇺🇸 United States Customers
We accept returns within 14 days of delivery (unless personalized).
Items must be:
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Unworn
-
In original condition
-
In original packaging
Return shipping costs are the buyer’s responsibility unless the item is defective.
Personalized jewellery is final sale.
